The traveler's agreement with OpenWinds is detailed in these Terms and Conditions, applicable to all bookings or arrangements with OpenWinds LLC, a U.S.-based business registered at  

 

​VALID IDENTIFICATION:​

All travelers of any age must possess valid passports or government-issued IDs before booking. Identification must be valid for at least six (6) months beyond the return date of the itinerary.​

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HEALTH AND MOBILITY:​

Travelers must disclose any health or mobility issues that could affect their participation in the tour. OpenWinds reserves the right to deny or remove travelers from participation if their conditions significantly impact the tour experience. 

REPRESENTATION AND BOOKING:

Bookings for all products must be made through the official website. OpenWinds will issue an invoice within 24 hours, valid for 48 hours.  

Surcharges may apply for bookings made within 10 days of departure or during peak travel periods.

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PAYMENTS, CANCELLATION, AND REFUNDS:​

Cancellation policies are specific to each tour and listed on the tour’s page. To qualify for a refund (if applicable per the cancellation policy), written cancellation must be received by 10:00 AM EST on the final day of the cancellation period. International wire refunds are subject to a $45 processing fee. Payments are accepted via Zelle, wire transfers, and in-person check deposits at Bank of America branches. Checks sent by mail are not accepted.

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INR PRICING AND PAYMENT DISCLAIMER:

The INR prices displayed on this website are indicative and based on prevailing exchange rates. OpenWinds LLC does not issue INR invoices. Customers wishing to book and pay in INR will be directed to our exclusive travel partner in India who handles all INR transactions, invoicing, and compliance with Indian tax laws. The final INR pricing, payment methods, and any applicable taxes are determined by the travel partner.

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TOUR PRICING, INCLUSIONS, AND EXCLUSIONS:

Prices cover land-based costs only and do not include airfare, unless explicitly mentioned. Travelers must arrange their own flights, including necessary internal flights. Refunds will not be issued for unused portions of the tour.

City Escapes pricing assumes a minimum number of guests traveling together. Optional items such as Indian meals are not included and must be pre-requested during booking.

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TRAVELER'S RESPONSIBILITIES:

Travelers must review all booking details upon receipt. Discrepancies must be reported within 24 hours; otherwise, changes may not be possible.
OpenWinds is not liable for issues arising from incorrect traveler information if not corrected within this timeframe.

 

HOTEL POLICIES:  

Hotels may require a refundable security deposit at check-in, payable directly by the guest. Room configurations (e.g., extra beds or bedding types) and special requests (e.g., early check-in) are subject to hotel availability and cannot be guaranteed in advance. Maximum occupancy per room is 4 travelers.

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SPECIAL REQUESTS:​

Special requests (e.g., dietary, mobility, accommodation preferences) must be made at the time of booking. While OpenWinds will attempt to accommodate such requests, fulfillment is not guaranteed.

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INSURANCE REQUIREMENTS:

OpenWinds strongly recommends that all travelers purchase comprehensive travel insurance covering trip cancellations, medical emergencies, evacuations, and other unexpected events.

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ROLE OF OPENWINDS AND THIRD-PARTY RESPONSIBILITY

Group Tours: OpenWinds acts as a reseller of travel services provided by independent third-party tour operators (“Operators”). OpenWinds is not responsible for the operation, safety, or execution of these tours.

City Escapes: These tours are directly managed by OpenWinds using contracted local service providers. While OpenWinds makes every effort to deliver services as listed, we reserve the right to make adjustments to the itinerary or components based on availability. OpenWinds does not guarantee the performance or availability of third-party vendors, such as hotels or transport companies.

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TOUR VOUCHERS AND OPERATOR TERMS

(Group Tours only) After booking and payment, travelers will receive a tour voucher, subject to processing and confirmation. By participating in the tour, travelers accept the Operator’s terms included in the voucher. OpenWinds does not process refunds for tour cancellations made by the Operator. Customers must request refunds directly from the Operator.

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LIMITATION OF LIABILITY AND INDEMNIFICATION:

By booking a tour, travelers explicitly release OpenWinds from all liability, including but not limited to:

- Personal injury, illness, death, or loss of personal belongings.

- Misrepresentation, service failures, or modifications by the Operator.

- Tour disruptions due to force majeure (weather, strikes, political unrest, government actions, etc.)

Travelers agree to indemnify and hold OpenWinds harmless from any claims, damages, or losses arising from participation in the tour.

Under no circumstances shall OpenWinds be liable for any incidental, consequential, indirect, special, or punitive damages.

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TOUR CANCELLATIONS AND REFUNDS:

Group Tours: Operator-initiated cancellations must be handled directly with the Operator as per their policies.

City Escapes: Payments for City Escapes are non-refundable once confirmed, unless otherwise stated on the package page. Changes are not permitted after confirmation.

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ASSUMPTION OF RISK AND NO WARRANTIES:

By booking a tour, travelers accept all inherent travel risks, including but not limited to:

- Accidents, injuries, or illnesses.
- Unforeseen delays or disruptions (weather, political unrest, security risks).
- Condition of accommodations, transportation, and local infrastructure.

No Warranties: OpenWinds makes no express or implied warranties regarding any travel services. All tours are provided "as is", and OpenWinds disclaims liability for service quality or suitability.

 

GOVERNING LAW AND JURISDICTION:

By booking with OpenWinds, travelers agree that these Terms & Conditions are governed by the laws of the State of Georgia, USA, and any legal disputes shall be handled exclusively in Georgia courts.

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ENTIRE AGREEMENT:

These Terms & Conditions, along with any pre-departure documentation provided by OpenWinds, constitute the entire agreement between travelers and OpenWinds. This agreement supersedes any prior agreements, representations, or understandings between the parties.